FAQ

Frequently Asked Questions

How many presents can I wrap with 15ft of wrapping paper?

With 15ft of wrapping paper, you can typically wrap about 7 small gifts, 5 medium-sized gifts, 3 larger-than-average gifts, or 2 large gifts.

I can't find what I'm looking for. What should I do?

If you can't find what you're looking for, please fill out our request form. Our design team reviews all requests, and we will work to add your design to our queue. Please note, it may take a few weeks before your design appears on the site.

My package arrived damaged. What now?

We’re sorry to hear that! Please send a photo of the damaged item to support@aspenandarlo.com and follow our return policy steps. We’ll arrange a replacement as quickly as possible.

Do you offer custom designs?

At this time, we don’t offer personalized designs, but we hope to provide this option in the future.

I need help matching patterns. Can you help?

Of course! Feel free to email us at hello@aspenandarlo.com, and we’ll be happy to assist you with matching and coordinating patterns. For some of our best-selling products, we’ve also included recommended matching items on their product pages under "pairs well with"